AI assistants for public administration Artificial intelligence, built around citizens
We design digital assistants and custom software that connect to traditional phone lines, messaging apps such as WhatsApp, and modern websites. Citizens get answers in seconds, and offices get their time back.
Saturday, 23:14
Available 24/7
Appointment confirmed
Registry office · Tuesday, 09:30
Summary sent
On WhatsApp, 2 seconds ago
The context
Public counters can no longer carry the load
Caseloads grow; headcount does not. The result is familiar: engaged lines, queues at the counter, and citizens left unsatisfied. These are the figures that come out of our analysis.
One assistant, every channel
Bianca answers where citizens already are
No app to download, no sign-up. Bianca lives on the channels people already use every day.
Phone switchboard
Answers the phone in a natural voice, with no touch-tone menu, giving useful information and guiding the person through their request.
For anyone who prefers a text conversation, WhatsApp is the natural fit. Everything stays within reach.
Website chat
A lightweight widget that fits into the existing portal and talks to users by text and voice.
Appointment booking
Not only conversations, but also more complex tasks such as bookings and reports.
How it works
From analysis to going live
We do not ask you to change internal processes. We start from the ones you already have and make them available outside counter hours.
Phase 01
We analyse real requests
We start from your data: call volumes, contact types, documents on the public website, and regulations. From there we map the situation and design a solution around your processes, not a generic template.
Requests recorded in the last 90 days
- Office hours and locations92%
- TARI and tax deadlines74%
- Electronic identity card61%
- Waste collection calendar48%
- Status of a building permit27%
Phase 02
We configure and test it with you
We train Bianca on your document base, connect the case system and appointment calendar, and agree with you when a person should take over. Before launch, you test it on real cases.
Knowledge acquired
- TARI regulation 2026
- Published council resolutions
- FAQ on the institutional portal
- Counter appointment calendar
Phase 03
We go live, measure, and improve
Only after testing does the service go online. From then on you can monitor volumes, the topics people ask about most, and the channels they use. With that information, we keep improving.
Requests handled by Bianca this week
Who it is for
Built for organisations that deliver public services
Bianca is designed for the problem shared by every body that handles a high volume of contact with the public.
Municipalities and unions of municipalities
Registry, local taxes, private building permits, social services, and local police, with a single point of contact for the citizen.
Healthcare authorities
Bookings, exam preparation, collecting results, and clinic hours without overloading the booking centre.
Universities and training bodies
Student offices, enrolment deadlines, fees, and grants for the right to study.
Water services
Meter readings, fault reports, and account transfers handled in conversation.
Waste services
Collection calendar, bulky-item pickup, and recycling-centre drop-off: typically the historic peak in call volume.
Chambers of commerce and other bodies
Company-register filings, calls for funding, grants, and help completing online forms.
Why 4TownLab
Software for public administration, built by people who know it
We do not adapt a commercial chatbot to the public sector. We start from the constraints of public administration and build a solution that takes them into account.
Compliance as the starting point
GDPR, AgID guidelines, and the ACN minimum security measures are project requirements, not certificates added afterwards.
Data that stays in Europe
Infrastructure hosted in European data centres, with logical separation of data between organisations and no transfer to third parties.
It integrates, it does not replace
We connect to the document system, the appointment calendar, and the portal you already use, without forced migrations.
Genuinely accessible
Every detail is designed to be accessible, from the web experience to the voice on a phone call.
Contact us
Ready to bring your service closer to citizens?
We'll show you Bianca configured on your own content, so you can judge the answers on real cases rather than a generic demo.
Free demo · No commitment