About us
Different professionals, one problem to solve
4TownLab started from a simple question: why can't public services be as efficient as modern digital platforms? People need services that are more accessible, more efficient, and less bureaucratic.
Our story
We want to digitise public bodies so they sit closer to citizens
We brought together people with experience in entrepreneurship and the public sector, privacy specialists, and engineers focused on artificial intelligence and user interfaces, so the team could take on digitisation in the most complete way possible.
That mix of skills let us study the problem as a whole. We propose fully digital solutions, and we also pay close attention to the classic channels, such as the phone — a smartphone or an ordinary landline. That is where public service breaks most often, because an engaged line leaves no trace.
That is where Bianca came from, our digital assistant: it answers in chat, on WhatsApp, or by phone, in place of a switchboard that is often busy.
The aim now is to bring public bodies into a new era: one in which citizens are no longer struggling to reach public services, and can be satisfied with the experience they get.
How we work
Four principles
The principles that guide the way we work.
Citizens and public bodies
Our features are designed to make life simpler for both sides: everyone gains.
Tailoring
Together with our clients, we decide what the AI may and may not do, shaping every interaction with users.
Control of the data
The data stays with the client, and users are protected by our privacy rules. No data is ever used for other purposes or sold to third parties.
We grow together
The platform already covers most of what clients ask for, and we can always improve it with them.
Let's work together
Tell us about your situation
Whether it is a switchboard under pressure or a service to digitise, we always start from a concrete analysis before proposing a solution.